Introduction

Legacy Motor Group is a 100% black-owned automotive retail group in South Africa offering unique automotive retail solutions and services. Founded in 2008, the company operates a motor trading division that currently represents four BMW dealerships (BMW Menlyn, BMW Montana, BMW Rustenburg and BMW Polokwane) and two MINI dealerships (MINI Menlyn and MINI Montana). BMW Group brands represented by LMG at present include BMW, BMW i, BMW M, BMW Motorrad (BMW Motorcycles) and MINI (new and approved pre-owned cars).

Other divisions of LMG include LMG Approved Repair Centre (also known as Zambesi Approved Repair Centre), LMG Pre-Owned, LMG Prestige, LMG Tyre and Rim and LMG Finance & Insurance (LMG is a representative of Insurancewise – FSP: 32023). This enables LMG to offer ‘The Power of ONE’ – a unique service in the South African automotive retail industry. By accessing any of our websites (“Websites”); you agree to access and use the Websites in accordance with these terms and conditions, which we update from time to time.

Please consider these terms and conditions carefully before using or accessing any of the Websites. Should you not agree with any term or condition set out herein, please cease using and accessing our Website.

 

About this Privacy Notice

This Privacy Notice applies when you visit and/or use any of our Website, use any of our other Legacy Motor Group (LMG) products and/or services. We may update this Privacy Notice from time to time and if we make any material changes, we will notify you when you next access our Websites, applications and/or products and services.

 

Data Privacy

Legacy Motor Group takes data privacy seriously. We are committed to safeguarding the privacy and security of personal information that we may collect from users of our Websites, Applications, products, services and/or our clients. The purpose of this Privacy Notice is to explain how we collect, use, store and otherwise process personal information. We may indicate within the registration processes of our products and services and other registration forms what types of personal information are required and those that are requested. You may choose not to submit the requested information, but that may limit or prohibit the services that LMG is able to provide to you. Our processes and operations are in compliance with and pursuant to the Protection of Personal Information Act, 2013 (“POPI Act”).

Third-Party Products and Services

This Privacy Notice does not apply to any third-party products, services and/or websites that you may access through links from our Websites. We are not responsible for those products, services, and/or websites or how they process your personal information. If you follow a link to any such products, services, and or websites, you must consider their privacy notices before you submit any personal information to such third parties.

 

How do we collect Personal Information?

Information you give us

You may give us personal information and other information about yourself by registering on the Websites, completing forms on the Websites, using or accessing our products and/or services or by corresponding with us by email, phone or otherwise. This includes information you provide when you register to use the Websites, use or access our products and/or services, request products on the Websites or the Applications, participate in social media platforms on or through the Websites, enter a competition, promotion or survey and when you report a problem with our Websites and/or the Applications. The information you give us may include your name and surname, birth date, gender, country of residence, closest city, address, email address, phone number, age, photograph, username, password and other registration information.

We may also obtain personal information about you from your employer in order to activate and manage your access to and use of your employer’s use of our products and services.

 

Information we collect about you and your device

Each time you access or use the Websites or the Applications, we may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug‐in types and versions, operating system and platform, non‐personal browsing habits and click patterns; and
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Websites (including date and time), products you viewed, purchased or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse‐overs), methods used to browse away from the page, any phone number used to call our customer service number and related uses.

 

Information we collect about you via advertising

 

From time to time, we may place advertisements on third-party websites. When you view or otherwise interact with our advertisements, we and our partners may use various technologies (such as cookies) to collect and store information about you including cookie data and anonymized IDs for attribution and advertising purposes. We use these technologies to help us understand more about our customers and the effectiveness of our advertisements.

 

Information we receive from other sources

 

We are working closely with third parties (including, for example, business partners, payment services, advertising networks, and search information providers) and may receive information about you from them.

For our auto-related products and services, the motor vehicle dealerships, commercial banks, insurers, and value-added product providers use our various products and services for the efficient functioning of the vehicle finance process when you buy and sell your car. The transactional information is processed through our products and services as part of the sale and finance transaction. We use this information to optimize their service offering to you, as well as to develop additional products and services in the motor vehicle market in South Africa.

 

Location Information

 

We may also collect information about your location, based on your device (such as X-Y coordinate data) when you access the Website.

 

How do we use the collected information?

 

We may use the information we have collected about you, including your personal information, in the following ways:

1. to allow us to provide you with our products and services;
2. to conduct customer satisfaction surveys, to maintain and manage our vehicle dealerships relationships with you and other data products related to the valuation and pricing of vehicles in South Africa;

• to allow us to provide you with other information, products, or services that you request from us or which we feel may interest you, subject always to your right to ‘opt out’ of any such correspondence;

1. to process payment details in order to complete the purchase of any product or service;
2. to allow you to participate in interactive features of the Website when you choose to do so;
3. to conduct competitions and promotions;

• to contact you about products and services you have requested;
• to notify you about changes to the Website and the products and services we offer;

1. to ensure that content from the Website is presented in the most effective manner for you and for your device;
2. to enhance and improve our products and services and to develop new products, services, and benefits;
3. to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• to ensure the Website is safe and secure;
• to measure or understand the effectiveness of advertising, we serve to you and others, and to deliver relevant advertising to you.

We may also use data held about you for another purpose, but only where such purpose is communicated to you at the point of collecting the personal information from you.

 

Data Retention

Legacy Motor Group strives to meet your expectations insofar as its products and services are concerned. Accordingly, we retain your information for so long as it is necessary to provide the products and services to you, complete the transactions you have requested or for other important purposes to enable us to comply with our legal obligations, maintain appropriate and complete business and financial records, resolve disputes, maintain security and to detect and prevent fraud and the abuse of our products and services. If you access any of our products or services through your employer’s subscription or account, we retain the account holder’s contact details after the termination of the access to our products and services to continue our communications with you. You may object, at any time, to this communication by changing your preferences or unsubscribing to these communications, by clicking the hyperlinks in those communications.

 

Cookies

A computer cookie is a small piece of data stored on your device by our Website when you use or access the Website. The purpose of a cookie is to identify specific users and improve your web browsing experience. Our Website uses cookies to give you a personalized experience that suits your online behavior, which includes personalizing content and advertisements, providing social media features, and analyzing our traffic. We may also from time to time share information about your use of our Website with our social media, advertising, and analytics partners.

 

Our Partners

We have a number of partners who may obtain certain of your personal information from us as part of our products and/or services. If and to the extent that our partners wish to process your personal information, they must do so in compliance with the POPI Act, including notification to you as may be appropriate pursuant to section 18 of the POPI Act. For our property division, our partners include commercial banks, insurance companies, estate agents, and property valuers. Our partners include motor vehicle dealerships, commercial banks, insurers, value-added product providers, etc.

 

Your rights

In terms of the POPI Act, you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information. Amongst other things, you may object to your personal information being processed pursuant to section 11(3) of the POPI Act. To do so, please lodge your request in the prescribed manner using the prescribed form, which you may submit to the email address informationofficer@lmg.co.za

 

Pursuant to section 23 of the POPI Act, you may request us to confirm, free of charge, whether we hold any of your personal information. You may also, against payment of the prescribed fee, request the record or a description of the personal information about you held by us, including information about the identity of all third parties, or categories of third parties who have access to this information. You are required to provide adequate proof of identity in order to exercise these rights. To do so, please email informationofficer@lmg.co.za

 

You are also advised of your rights pursuant to section 24 of the POPI Act to request us to:

1. correct or delete your personal information in our possession or under our control that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully or
2. destroy or delete a record of your personal information if we are no longer authorized to retain it in terms of section 14 of the POPI Act.

Contact Us

You may contact us with any queries or concerns regarding this Privacy Notice at POPIA@lmg.co.za